frequently asked questions

Please feel free to contact us with any questions or comments. We do our best to respond to every inquiry within 24 business hours.

What is a cake pop? Aaah, the #1 question when we got started back in 2010! Thanks to Starbucks and Bakerella it's not too much of a mystery anymore. A cake pop is made by mixing freshly baked cake with frosting to create "dough". The dough is then rolled into a ball, popped on a stick and dipped in chocolate. 

Do you ship? Yes. We ship cake pops Monday through Friday, nationwide, year round. Shipping times range from 1 to 3 business days.

My cake pops were cracked... We work extremely hard on our products and do our very best to make sure that they arrive safely. There are times that the products (cake pops specifically) may arrive cracked. This is usually due to the rise and fall of the temperatures during shipments. It cannot be avoided and it is simply a visual blemish. If you received a shipment and the shipping carton is damaged or crushed please contact us immediately and include a photo of the damaged shipping box so that we may process a refund with the shipping carrier. We will issue you a full refund.

My package was late and arrived melted... Nearly all of our products contain chocolate. Chocolate begins to soften at 70 degrees. We do not offer refunds on packages with delayed shipping due to incorrect addresses and/or refused packages. Please check the shipping address carefully

Are the cake pops cooked? Absolutely! Sometimes customers are surprised at the texture inside of the chocolate. Cake pops are made by mixing a baked cake with icing/frosting. The mixture is then rolled into a ball, "sticked", and dipped in chocolate. The texture inside is similar to chocolate covered cookie dough.

How long do cake pops last? Cake pops are best fresh but do keep well for  approximately 2-3 days when left out at room temperature. You can also freeze wrapped cake pops for 60-90 days. We do not recommend refrigerating cake pops.